Returns and Refund Policy
Dear customer, products from ‘iCare’, considering their development through customer feedback may be the most important thing you ever get your hands on for a simple fact that they may single handedly revitalize your health issues on a whim —with no mess, no hassle.
Although, since you're on this page, it sounds like you weren't satisfied with the results. In that case, we strongly urge you to initiate your refund within 60 days upon delivery by following the instructions below…
1. Our Guarantee - We walk the walk.
An approximately five minutes read… If you want to know immediately how to use products from iCare without any financial risk at all… With 12,500+ satisfying customers we know our iCare products deliver what they promise…
And that's exactly why we have a 60 days money back guarantee, 100% Free.
To Begin, Here Are A Few Things To Note About Our Products:
- The 60-Day Money-Back Guarantee is our way of ensuring your complete satisfaction.
- Additionally, you can purchase a 12-month warranty along with your purchase. Just click where it says “12-month warranty”... then… you’ll be taken to a page where you get your additional 12-month warranty.
- It takes time to see results:
iCare’s products are totally new and extremely exciting, but it goes without saying that the customer is required to commit to required routines as each person is unique in how long it takes to get the relief. Days required:
Minimum - 30 days
Better - 60 days
Ideally - 90 days and using it as a part of your active daily lifestyle.
Be it Arthritis, Neuropathy, or Aches & Pains of any kind, the built-up inflammation below the surface of your body will dictate how long it takes to see results. It takes time to help reduce the inflammation below the surface of the skin and to work through the muscle cramps you have had for many weeks, months, or years. Some users experience relief really quickly while others need more time. This is based on your body and the nature of the way Arthritis, Neuropathy, or Aches work.
- We highly recommend you to use our EMS products daily for 10 minutes once or twice a day for at least 14-21 days for best results.
Now, to initiate a refund, please see the instructions below:
2. Order edits / Cancellations:
Our cancellation policy is simple: If you need us to cancel your order for any reason, please get in touch as soon as possible but no later than 24 hours after placing the order.
Once an order is in our system, it can’t be edited and we can’t usually stop our warehouse from completing the shipping process once it has started, so it’s important that you let us know as early as possible.
If we manage to prevent your order from being dispatched, we will cancel it and you’ll receive a full refund. If we’re unable to do so, don’t worry! You can return your order to us using the process below.
3. Damaged or Defective Items:
Consumables:
Note: For health and hygiene purposes, items such as sticky pads or consumables may not be returned/refunded.
We're incredibly confident in the quality of our products. Unfortunately, on the odd occasion, a product may damage during transit or arrive defective. If this is the case, please email us at info@icare-uk.co with proof like a photo or preferably a video of the defective product and we will provide a choice of a free re-shipment of the product or an immediate refund on the purchase.
Emails for a defective product must be sent within 3-5 days of delivery of the product.
Note: For health and hygiene purposes, items such as sticky pads may not be returned/refunded.
PLEASE DO NOT RETURN THE PRODUCT WITHOUT PRIOR CONSULTATION WITH OUR TEAM
Your email for a damaged or defective product should include the following details:
Subject line: Damaged or Defective product
Order No.
Full name
Photo or preferably a video of the defective product
Contact email address
4. Still not happy with your order?
We want you to love everything you order! If you’re not convinced or completely satisfied beyond a shadow of doubt… at any time… we insist you immediately demand a return within 60 days of delivery date.
And, realize this… that iCare’s products are totally new and extremely exciting, but it goes without saying that the customer is required to commit to required routines as each person is unique in how long it takes to get the relief. Days required:
Minimum - 30 days
Better - 60 days
Ideally - 90 days and using it as a part of your active daily lifestyle.
Be it Arthritis, Neuropathy, or Aches & Pains of any kind, the built-up inflammation below the surface of your body will dictate how long it takes to see results. It takes time to help reduce the inflammation below the surface of the skin and to work through the muscle cramps you have had for many weeks, months, or years. Some users experience relief really quickly while others need more time. This is based on your body and the nature of the way Arthritis, Neuropathy, or Aches work.
5. How to initiate a return?
Email us at info@icare-uk.co. You will be guided through the return process.
Your email for a return should include the following details:
Subject line: Return
Your Order No.
Your Full name
A Photo or preferably a video of the product
Your Contact email address
Important note:
- To be eligible for a return, the product must be clean and undamaged.
- Customers are responsible for returning their item and may ship back the item using the courier of their choice. Upon request, we will send you our return address.
- We reserve the right to refuse any unauthorized returns.
- Returns will be reviewed and money will be refunded upon inspection & approval.
Have questions?
Don’t hesitate to email us at info@icare-uk.co, or call us at +1 (212) 444-3144. We are here to help :-).
XF Agencija Limited
Room 1502, Beverly House, 93 – 107 Lockhart Road,
Wanchai, Hong Kong
Company Registration Number: 3034148
Tax Registration Number: 72844628
Tax Registration Number 72844628
